Training program for simple jobs in the profession of waitering

Venue of the program: Public Open University Zagreb, Ulica grada Vukovara 68, 10000 Zagreb, Croatia
Fill out the pre-register form
Expected start time of the program: 31 October 2022.

The program is implemented according to the curriculum of the Public Open University approved by the Ministry of Science and Education.


  • 160 school hours (theoretical classes, exercises, practical classes)

Competences that the participant acquires at the end of the program:

  • apply the rules of hygiene, hygiene of premises, devices and accessories, safety at work, fire protection and first aid, until the arrival of an expert
  • comply with HACCAP regulations
  • maintain daily documentation in the hospitality facility
  • use, handle and maintain utensils, catering goods and equipment in a proper and safe manner
  • choose utensils for serving on the table
  • serve hot and cold drinks
  • implement personal and work hygiene and safety measures at work
  • apply appropriate procedures in serving drinks, beverages and simpler meals
  • tidy up utensils, equipment and space after use
  • apply the rules of business etiquette in communication with guests
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